Frequently Asked Questions (FAQs)—RJP Unlimited
1. Ordering & Payments
Q: What payment methods do you accept?
✅ We accept the following payment methods:
- Visa, Mastercard, American Express, Discover, Diners Club
- Apple Pay, Google Pay, Shop Pay
Q: Is my payment information secure?
✅ Yes! We use 128-bit SSL encryption to secure all transactions. Your credit card information is never stored on our servers.
Q: Can I modify or cancel my order after placing it?
✅ Orders can be modified or canceled within 1 hour of placement. Please contact us immediately at support@rjpunlimited.com for assistance.
2. Shipping & Delivery
Q: Do you offer free shipping?
✅ Yes! We offer free shipping on all orders—no minimum purchase required.
Q: How long does shipping take?
✅ Processing time: 1-2 business days
✅ Delivery time: 2-5 business days (via UPS, FedEx, or DHL)
📢 Note: Delays may occur during holidays, high-order periods, or due to weather conditions.
Q: Where do you ship?
✅ We currently ship within the USA only.
❌ We do not ship internationally or to PO Boxes, APO/FPO addresses at this time.
Q: How can I track my order?
✅ Once your order is shipped, you’ll receive a tracking number via email. The tracking number will be active within 24 hours.
3. Returns & Refunds
Q: What is your return policy?
✅ We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.
📢 Note: Items must be in their original condition and packaging.
Q: How do I request a return?
✅ Simply contact our customer support at support@rjpunlimited.com with your order details.
Q: Do you offer refunds?
✅ Yes! Refunds are processed within 5-7 business days after the returned item is received and inspected.
📢 Note: Refunds will be issued to the original payment method.
4. Damaged or Lost Orders
Q: What if my order arrives damaged?
✅ If you receive a damaged product, please:
1. Take photos of the damage and keep the original packaging.
2. Contact the shipping carrier (UPS, FedEx, or DHL) to file a claim.
3. Notify our support team at support@rjpunlimited.com for assistance.
Q: What if my package is lost?
✅ If your package is lost in transit, contact us at support@rjpunlimited.com, and we will help you file a claim with the carrier.
5. Customer Support
Q: How can I contact RJP Unlimited?
📧 Email: support@rjpunlimited.com
📍 Business Address:
RJP Unlimited
118 Peters Street
Essex, ON, N8M 0B1
Canada